Trust & safety

If something goes wrong, you're heard

Every Delega task is backed by a real person who answers — with clear commitments about how fast, and what happens next.

How to reach us

Email us anytime at team@delega.site — or use the report form.

In the app

Every active task has a Report a problem button. Your report goes straight to our team with the task details attached.

Emergencies

If anyone is in immediate danger, call 911 first. Then report it in the app or email team@delega.site.

How fast we respond

Emergencies

Someone is hurt, a crime is happening, or anyone feels threatened.

We respond within 15 minutes — but call 911 first, always.

Serious concerns

Feeling unsafe, theft, damage, harassment, or a large payment dispute.

Within 1 hour during the day, or by 9am if it comes in overnight.

Quality issues

Someone was late, rude, or the work wasn't done right.

Same business day — and we work toward a fix within 5 business days.

What happens next

•You get a real reply, fast. Our first response acknowledges your report and takes one concrete action — it's never a judgment call about who's right.
•Serious allegations pause the account. If a report credibly involves safety, theft, or harassment, the reported account is paused immediately while we investigate — before any conclusions. Only Delega can pause or restore an account.
•Injuries and damage reach our insurer. Anything involving injury or third-party damage is shared with our insurance broker within 24 hours.
•Nothing is brushed aside. Every report is logged, written up, and kept for at least four years — the same standard as our background checks.

Why you can trust a Delega assistant

Every assistant completes an interview, identity verification, and a professional background check before their first task. Both customers and assistants work under clear terms covering cancellations, no-shows, and disputes — and our team stands behind every task. Read the full FAQ for how vetting, payments, and pricing work.

Read the FAQ